Privacy Policy

1. Introduction

Prime Minister's Office Pakistan ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you register for the Electricity Subsidy Scheme through our official portal.

2. Information We Collect

We collect the following personal information when you register for the subsidy scheme:

• Full Name - as per your CNIC
• CNIC Number - 13-digit computerized national identity card number
• Mobile Number - for SMS verification and updates
• Electricity Reference Number - from your electricity bill
• DISCO / City - your electricity company and district
• Monthly Electricity Units - consumption data for eligibility

3. How We Use Your Information

Your information is used solely for the following purposes:

• ✅ To verify your eligibility for the electricity subsidy scheme
• ✅ To process your registration application
• ✅ To send SMS updates about your application status
• ✅ To coordinate with your respective DISCO (LESCO, FESCO, etc.)
• ✅ To generate official reports for government monitoring

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Electricity Distribution Companies (DISCOs) - for subsidy implementation
• NADRA - for CNIC verification purposes
• Law Enforcement - if required by law or court order

5. Data Security

We implement industry-standard security measures including:

• 🔒 SSL Encryption (256-bit) for all data transmission
• 🔒 Secure database with access controls
• 🔒 Regular security audits and monitoring
• 🔒 Limited employee access to personal data

6. Data Retention

Your information will be retained for:

• 📅 Duration of the subsidy scheme (minimum 3 years)
• 📅 Legal and audit requirements (up to 5 years)
• 📅 You may request deletion after scheme completion

7. Your Rights

You have the right to:

• ✅ Access your personal data
• ✅ Correct inaccurate information
• ✅ Request deletion of your data (after scheme ends)
• ✅ Withdraw consent at any time

8. Contact Us

For privacy-related queries or to exercise your rights:

• Helpline: 118 (Toll Free)
• Email: privacy@pm.gov.pk
• Address: Prime Minister's Secretariat, Islamabad, Pakistan

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